Transforming the state of farmers by providing them an opportunity to connect with Industries directly and reach International Markets. Fortune Agromart is engaged in Agribusiness. The company’s business process of contract farming, crop procurement and technical support to farmers has been digitalized by Grenud through platform development and integration with various third-party systems.

Challenges –

• Salesforce Service Cloud is new for the client, so it is very difficult to explain to the client
• Field Users were using hard copies to record investigative data during client visits
• Customers use Excel Sheets to keep records files of field visits, service complaints and field development which is prone to error and lacks standardization
• The customer ERP system is not cloud-based thus procurement payment details were forwarded manually to the accounts department which was an inefficient method with error possibilities.
• Thus the biggest challenge for the project was not only to automate the Field Force Management system but also to create an adaptable ecosystem within the organization for digitalization.

Solution –

The GRENUD Team Understood the current process for the client and all the manual activities performed by sales/service reps

Field Force Digitalization

• Replaced hard copies by using a third-party application suggested and modified through our consultancy.
• Real-time field officer’s location monitoring.
• Customizable tasks, Visit record digital form and Geotagging were introduced.

Integration

• Field Force Management application was integrated through rest API method with Sales/Service Cloud of organization.
• ERP system was integrated with sales cloud of organization.
• Gdrive Integration
• Watsapp Integration

Platform Development

• Real-time condition of clients field with previous and upcoming stages.
• Accessible client data with proper standardization.
• The biological behavior and repetitive nature of fields are analyzed on the platform.
• Our product transformed the way this organization functions by connecting each and every process with each other and putting everything in one place

Industry: Contract Farming and procurement

Project Length: 6 Months

Team Size: 5

Our Role: Our role was salesforce service cloud expert, solution architect and developer.